Novo Mundo Travel celebrates its 40th anniversary this year.  They attribute their ongoing business success to their directors, whose passion for the industry and commitment to their clients has ensured the continued growth and development of a prestigious and dynamic company, as well as to their highly qualified and dedicated team whose focus is always on service excellence. Despite their numerous awards and achievements over the years, Novo Mundo are most proud of their impressive staff retention record, with the majority of their staff members having been with the agency for more than 20 years.

 

Novo Mundo Travel was established by Mr Silverio Da Silva in 1972 in central Johannesburg where the company was based until 1999. Now located in the Johannesburg suburb of Bruma, it has grown to be one of the largest independently owned travel agencies in the city.  Mr Silverio Da Silva has been a father figure in the Portuguese community since he opened the agency in 1972, and initially assisted Portuguese immigrants with their applications for South African residence. He continues to represent the Portuguese community in South Africa and has attended the opening of parliament various times as well as participated in a variety of discussions in Parliament.  In addition, he helped build and form two Portuguese clubs in Johannesburg and is presently the Portuguese Councilor in South Africa.

 

Novo Mundo evaluate, recruit and train employees without regard to race, religion or gender and all staff members have access to training and development opportunities.  An ‘open door’ policy is strongly in place within the agency. The agency is run more like a family than a business, with Mr Silverio Da Silva as the Managing Director and his son’s Ricky and Paul Da Silva running the travel side of the company. Their uncle, Carlos Da Silva, has been in the business for 30 years and runs the accounting division. The following staff members have been with the company for over 20 years:

Rogers Khosa: Messenger - 35 years; Lena Batista: Supervisor - 30 years, Mr T: Visas and passports - 26 years; Josephine Menong: Ticketing and refunds - 24 years; Guida Arrota: Reception - 24 Years; Bela Catarino: Senior Consultant - 22 years; Natalia Weigle: Senior Consultant - 21 years; Mica Milagre: Accounts - 20 years; Fernanda Rey: Groups - 20 years.

Nuvo Mundo are also fortunate to have some excellent younger staff members who have been with the company for over 5 years.

 

Spearheaded by the four directors, and together with the team of over 20 employees, Novo Mundo Travel offers exceptional front and back office services in the areas of: Flight bookings, car rentals, domestic and international hotel reservations, sea and freight travel cargo, inbound and outbound tours, group reservations, company and group Incentives, conference co-ordinating, foreign exchange, visa and passport services, document deliveries, travel analysis reports, corporate accounts and agreement management and lodge cards.

 

Excellent service is delivered through detailed attention to the individual and corporate customer’s needs through ongoing communication and relationship building and includes travel policy management, service level agreements and management reporting. Flexibility is delivered through the XL Travel Group’s ability to secure specially negotiated rates and benefits with a wide range of reputable travel suppliers. These deals are passed directly to the corporate client, thus assisting to minimise travel costs and maximise savings. Their success as a company has been recognised over the years and they have received the following awards:

 

 

 

  • Biggest individual travel agency 1983/86/91
  • Second Individual Travel Agency for 10 years
  • South Africa’s top ten Travel Agents 1990/91/93
  • TAP – Air Portugal Top Performer for last 24 years
  • Iberia Airlines Top Performer last 7 years
  • Luftansa Swiss Air Top 10
  • Emirates Airlines Top 20

 

Along with their professionalism, numerous achievements and dedication to their core values, Novo Mundo is run as a family environment and they have been told by many visitors that the atmosphere in the agency is similar to that of a Portuguese market - with everyone speaking as loudly as possible and always joking with one another. And that is exactly the way they like it!  With fifty percent of the Portuguese travel market and servicing most destinations worldwide, Novo Mundo Travel has a proud history and a bright future.

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